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Feedback and conflict

What to say instead of “you are lazy”

Why it can fall flat

“you are lazy”

Most people hear “you are lazy” as an attack on who they are, so they defend themselves and stop listening, and they learn nothing specific to fix. The writer usually just wants the late or missing work named and finished.

Say this instead

  1. 01

    The last few tasks came in late or unfinished. Can we talk today about what's getting in the way and what you need to hit the next deadline?

    Someone you manage · Chat

    Pattern built up over several tasks? This states the problem and asks about the cause without judging the person.

  2. 02

    Hi Marlowe, the weekly reports have been missing key sections for the last few weeks. I need them complete by Friday noon. Can we meet tomorrow to agree how that will work?

    Someone you manage · Email

    A written standard helps here because it sets a firm deadline and still invites a conversation.

  3. 03

    You've said you'd handle this twice and it's still open. What's blocking you, and what date can you commit to?

    Someone you manage · Chat

    Repeated broken promises are the case for this one, since it points to the gap and asks for a firm date.

  4. 04

    I'm carrying more of the shared work than I can manage. Can we split what's left so each of us owns specific pieces by Thursday?

    Coworker · Chat

    Uneven effort that is hurting you is where this fits, because it focuses on dividing the work instead of blaming.

  5. 05

    Hey, the slides I was expecting from you aren't in yet. Can you send them by 5 today? I need time to review before tomorrow's meeting.

    Coworker · SMS

    An urgent, one-off gap suits this text, which gives a deadline and the reason behind it.

  6. 06

    Hi Rafael, the client follow-ups assigned to you are still open, and I've been answering the client's questions in the meantime. Please take them back by Wednesday, or tell me if you can't.

    Coworker · Email

    If you have been covering for someone, this makes the extra load visible and asks for a clear answer.

  7. 07

    Hi Imogen, Yusuf's part of the project hasn't moved in a week and it's now affecting my deadline. Could you help us agree who delivers what, and by when?

    Boss · Email

    When a colleague's stalled work blocks you, this brings in a manager to step in and keeps the name-calling out.

Examples

Email

Hi Marlowe, The weekly report has gone out with missing sections for the last few weeks, and it's holding up the team's planning. I need the full report by noon each Friday. Can we talk tomorrow about what's getting in the way? Thanks, Alex

Chat

Hi Marlowe, the client summary was due at 3 and I haven't seen it. Can you send it by 5, or tell me now if something's blocking you?

What to avoid

  • Labels such as lazy, careless or unmotivated are best replaced by a description of the missed task.
  • Always and never invite an argument over examples instead of a fix.
  • Guessing at motives goes badly, so ask what is in the way.
  • Feedback given in front of other people or in a group chat tends to feel like a public shaming.
  • A vague complaint with no deadline or next step leaves the other person nothing to act on.

Rewrite your message

Add a few words about your situation for a better result.

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