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Feedback and conflict

Alternatives to “you're incompetent” at work

Why it can fall flat

“you're incompetent”

What it leaves out is the standard you need met, so the person hears a verdict on their ability instead of a request for better work. They will likely spend the conversation defending themselves rather than fixing anything.

Say this instead

  1. 01

    The errors in this report are ones I expect you to catch before it reaches me. It's below the level this role needs. Can we talk today about what's getting in the way?

    Someone you manage · Chat

    Recurring mistakes call for this one, since it names the standard and the gap and then opens a conversation.

  2. 02

    I've had to redo parts of the analysis twice now. I don't think we're working to the same standard, so I'd like us to agree how work gets checked before it's passed on.

    Coworker · Email

    Use it when a peer's weak work keeps landing on you, because it states the impact and proposes a fix.

  3. 03

    I'm worried about the skill level on this task, and more reviewing from me won't solve it. Can we talk about training or a different assignment?

    Boss · Chat

    Raising a capability concern upward is easier here since it stays on skills and support, not on the person.

  4. 04

    Hi, the files from your team have had the same errors in each round. Before we continue, please have them checked against the brief so we don't lose more time.

    Client · Email

    Another team's repeated poor input is the right moment, since the tone is firm and stays on the work.

  5. 05

    We need to talk about your work today. The mistakes in your last few tasks are well below what the job needs. Call me when you're free.

    Someone you manage · SMS

    Urgent situations suit this text because it is clear and quick without being cruel.

  6. 06

    I can't rely on this part of the project the way it is. The output keeps coming back with gaps, and it's holding up my work. Can we fix how it's being done?

    Coworker · Chat

    In a live project it helps you get the problem solved fast, because it keeps focus on reliability and impact.

  7. 07

    I'd like to raise a concern about how the reconciliation work is going. It has needed repeated correction, and I don't think the current setup is working. Can we find 15 minutes this week?

    Boss · Email

    Choose this to open a formal talk about performance, since it comes with specifics you can share.

Examples

Email

Hi Wendy, I want to be direct about the last three client summaries. Each one went out with figures that didn't match the source data, and I had to correct them myself. That's below the standard this role needs, and it has to change. Can we meet tomorrow at 10 to go through where the process is breaking down and what you need from me? Thanks, Jason

Chat

Hey Toni, the last two drafts had mistakes I'd expect to be caught before review. It's not at the level this work needs yet. Can we talk for 15 minutes this afternoon about what's going wrong?

What to avoid

  • Labels like “incompetent”, “useless” or “hopeless” judge the person instead of describing the work.
  • Words like “always” and “never” invite an argument about whether they're true.
  • Raising the issue in front of others or in a group thread puts the person on the spot.
  • Sending it while angry is risky, so write it, wait, then check that every line points to the work.
  • Vague complaints with no example leave the person guessing, so name the task or the mistake they need to fix.

Rewrite your message

Add a few words about your situation for a better result.

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