Better ways to say “what's up”
Why it can fall flat
“what's up”
A boss, client or near stranger may hear “what's up” as abrupt or rushed, since the word “up” is vague and casual. A warmer invitation for them to say what they need works better.
Say this instead
- 01
Hi Melissa, what do you need from me? Happy to jump on a quick call if that's easier.
Coworker · Chat
Offers help and a quick call when a colleague pings you, so they don't feel rushed.
- 02
Hi Sasha, I saw your message. What can I help with? I'm free for the next 20 minutes if now suits.
Boss · Chat
Shows you're available and keeps the tone respectful when your manager has pinged you.
- 03
Thanks for your message. Could you tell me a little more about what you need, so I can point you to the right person?
Client · Email
Fits a client's unclear first email, since you need detail before you can act.
- 04
Hi Amelia, how are things going on your side? Is there anything you'd like to flag or talk through?
Someone you manage · Chat
Opens a check-in with someone you manage and makes it easy for them to raise concerns.
- 05
Sorry I missed your call. Is it something quick I can answer by text, or shall I ring you back at 3?
Coworker · SMS
Suits a missed call when you don't know how urgent it is, and lets them pick the channel.
- 06
Thanks for reaching out. Could you share a few details about the role and the next steps, so I can see if it's a good fit?
Recruiter / HR · Email
Answers a cold message politely while asking for what you need to decide.
- 07
Hello, this is Asha from the support team. What would you like help with today?
Customer · Chat
Gives a clear, friendly opening on a support chat so the customer knows to explain the issue.
Examples
Hi Neil, Thanks for your note. I have time on Wednesday afternoon or Thursday morning. Could you send a line or two about what you'd like to cover, so I can come prepared? Best wishes, Anita
Sure, I've got ten minutes now. What's it about? That way I can open the right files before we talk.
What to avoid
- Opening with only “what's up?” to your boss or a client you haven't met can come across as abrupt.
- If someone has already explained what they need, answer their request rather than replying with just “what's up?”
- Unless you already chat that way with the person, skip “sup” or “wassup” in place of a greeting in work messages.
- Asking “what's up with this?” about a mistake or delay sounds like blame rather than a real question.