“We will be in touch”: how to say it politely

Say this instead

1. 01

   Thanks for sending this over. I'll review it with the team and email you with next steps by Thursday.

   Client · Email

   Use it after receiving a brief or request, since it names who acts, what happens next and by when.

   Use for my message
   Copy
2. 02

   Thanks for your time today. I'll send my feedback on the shortlist by Monday, and I'll let you know if anything changes before then.

   Recruiter / HR · Email

   After an interview or review round, it sets a clear expectation and gives a specific day.

   Use for my message
   Copy
3. 03

   Hi Esther, we've got your request. We'll text you on this number as soon as there's an update.

   Customer · SMS

   Reassures a customer that the request arrived, and it avoids promising a timeline you cannot guarantee.

   Use for my message
   Copy
4. 04

   Got it, thanks. I need to check with finance first, then I'll message you here once I know.

   Coworker · Chat

   Good when your answer depends on someone else, because it explains the delay and where you'll reply.

   Use for my message
   Copy
5. 05

   Thanks for the briefing. I'll look into the numbers and come back to you tomorrow afternoon with a recommendation.

   Boss · Email

   Shows ownership and gives your manager a specific moment when they will hear from you.

   Use for my message
   Copy
6. 06

   Thanks for raising this. I can't answer properly today, so I'll come back to you by end of day Wednesday.

   Someone you manage · Chat

   Someone you manage learns their concern was heard and when to expect a response.

   Use for my message
   Copy
7. 07

   Thanks for your call, Mr. Nelson. I'll ring you tomorrow morning once I've spoken to our team.

   Client · SMS

   Suits a quick confirmation after a call, with a named next step and a time of day.

   Use for my message
   Copy
8. 08

   Thank you for your inquiry. Our team will reply to this email after reviewing your details. If you haven't heard from us by Friday, just reply here.

   Customer · Email

   Useful as a standard acknowledgement because it gives the customer an easy way to follow up.

   Use for my message
   Copy

Examples

What to avoid

• Leaving the person guessing about who will contact them, when, and how.
• Hiding a refusal behind it, because if the answer is no, it's kinder to say so clearly.
• Naming a deadline you are not sure you can meet.
• Stiff filler like “at our earliest convenience” makes the message feel cold.

Related phrases

• What to say instead of “feel free to contact me”→
• How to say “I'm grateful” professionally→
• What to say instead of “hope this helps”→
• Alternatives to “if you need anything else” at work→
• A kinder way to say “at your earliest convenience”→
• Better ways to say “please be patient”→