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Feedback and conflict

Better ways to say “this needs improvement”

Why it can fall flat

“this needs improvement”

Missing from “this needs improvement” is any detail about what is wrong or what to do next, so it reads as a bare verdict after a review. The writer wants the work to change, so name the issue and the next step.

Say this instead

  1. 01

    I read the rollout plan and it isn't ready to approve yet. The timeline doesn't show who owns each step. Can we go through it together tomorrow?

    Boss · Chat

    Use it when you must sign off on a senior person's work, since it names the gap and offers a joint next step instead of a verdict.

  2. 02

    I read your draft. The intro is clear, but the pricing section doesn't match the latest sheet. Can you update it before we send it on Friday?

    Coworker · Chat

    Peer work in progress fits here because it says what is fine, what is wrong and when the fix is needed.

  3. 03

    Hi Euan, Thank you for sending the files. Two items need changes before we can accept them: the logo is low resolution and page 4 uses last year's figures. Please send updated versions by Monday. Regards, Amelia

    Client · Email

    A client's unusable material calls for this one, which stays polite while naming exactly what must change.

  4. 04

    The Q3 numbers in your report don't match the dashboard yet. Can we talk at 3 today?

    Someone you manage · SMS

    Choose this for a time-sensitive issue with someone you manage, since it names one concrete problem and moves to a conversation.

  5. 05

    Your project summary covers the right topics, but the risks section lists problems without owners. Please add an owner to each risk by Wednesday and send it back to me.

    Someone you manage · Email

    Written feedback to someone you manage suits this version because it separates what is fine from what must change and sets a deadline.

  6. 06

    Your slides are clear, but slide 6 has no source for the figures. Can you add them before tomorrow's meeting?

    Coworker · SMS

    This quick, friendly note suits one fixable problem with a near deadline.

  7. 07

    Hello, Thank you for submitting your form. We can't process it yet because the address proof is missing. Please upload a copy so we can move to the next step. Kind regards, The Support Team

    Customer · Email

    An incomplete customer submission is the case for this one, as it explains the exact blocker and the single thing they need to do.

Examples

Email

Hi Jyoti, Thanks for sending the vendor comparison. It isn't ready to share with the team yet: the cost column mixes monthly and yearly prices, and two vendors have no support details. Could you fix both by Thursday noon so we can review it that afternoon? Thanks, Rhys

Chat

Hi Lou, I went through the onboarding guide. Steps 1 to 3 are clear, but step 4 skips how to request access. Can you add that today? I'll take another look once it's in.

What to avoid

  • Vague words like “stronger”, “better” or “more polished” help no one unless you say what you mean.
  • Feedback with no clear next step leaves people stuck, so add a deadline when timing matters.
  • Comments about the person, such as “you're careless”, miss the point, so describe the work and the specific gap instead.
  • Too much praise can bury the problem and the real point gets missed.
  • Sensitive feedback belongs in a direct message or a call, not in a group channel.

Rewrite your message

Add a few words about your situation for a better result.

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