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Feedback and conflict

Saying “he is not smart” at work

Why it can fall flat

“he is not smart”

People usually say “he is not smart” when someone's work has caused a problem and they are frustrated. It is a verdict on the whole person, so it sounds like an insult, when the writer really means a specific kind of work or judgment is struggling.

Say this instead

  1. 01

    I'm concerned Oliver struggles with the analysis this role needs. Can we talk about what support, or a different scope, might look like?

    Boss · Chat

    Your manager can act on this one, because it names the gap and asks for a decision instead of just complaining.

  2. 02

    Hi Tanvi, I have doubts about Gautam's judgment on complex calls. On the vendor decision he overlooked the main risks, so I'd suggest someone else signs off on similar choices.

    Boss · Email

    Pick this when you have a real example and a clear request, so it reads as a work concern and not as gossip.

  3. 03

    I wouldn't put him forward for a role that depends on independent problem-solving. He needed a lot of direction on anything complicated.

    Recruiter / HR · Email

    In a reference request it lets you be honest about ability without naming flaws that have nothing to do with the job.

  4. 04

    Your last two proposals missed the core issue. You're not yet working through problems at the level this role needs, so let's agree a plan to close that gap.

    Someone you manage · Chat

    If you manage the person, this is direct about the shortfall and moves quickly to what happens next.

  5. 05

    I don't think Sam should lead this analysis. It needs someone strong with complex data, and I don't think that's where he is right now.

    Coworker · Chat

    Helpful when you must say who should own a task and want to explain the reason without a personal attack.

  6. 06

    Can Denise take the pricing model? I don't think Mark has the depth for it yet, and mistakes here would be costly.

    Coworker · SMS

    For a quick, private request, it redirects an urgent task without much fuss.

  7. 07

    I don't think his reasoning holds up here. The numbers don't support it, so can we go through the logic together before we decide?

    Coworker · Chat

    In a live disagreement it challenges the thinking directly and keeps the talk on evidence.

Examples

Email

Hi Tanvi, I'd like to talk about Oliver's role on the budget project. In the last two reviews he missed the main risk, and I don't think he can handle this level of analysis on his own yet. Could we find 15 minutes this week to decide on support or a narrower scope? Thanks, Charlie

Chat

Before we hand Sam the forecast, I'd flag that his reasoning on the last two models didn't hold up. I'd rather have Devon review it. Okay with you?

What to avoid

  • Labeling the person's intelligence gets you nowhere, so describe the work or decisions that worried you.
  • Sending it to a group chat or to people who have no reason to hear it will only hurt trust.
  • If you soften it too much, the problem disappears, so say clearly what is not working.
  • Sarcasm or jokes about the person's ability are a bad idea, even with friendly colleagues.
  • A request with no example is easy to dismiss, since a concrete case makes your concern believable.

Rewrite your message

Add a few words about your situation for a better result.

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