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Feedback and conflict

A kinder way to say “this is useless”

Why it can fall flat

“this is useless”

“Useless” lands as a verdict on the person who made the work, so they stop listening right there. What you likely mean is that it doesn't solve the problem yet.

Say this instead

  1. 01

    I don't think this report gives us what we need to decide yet. Could we talk about what's missing and how to fill the gap?

    Boss · Email

    Honest upward feedback lands better here because it names the missing outcome instead of attacking the report.

  2. 02

    This version doesn't solve the problem for me. The main gap is the missing figures by region. Can we rework that part?

    Coworker · Chat

    Quick peer feedback like this points to one specific gap and asks for a clear next step.

  3. 03

    Thank you for sending this. In its current form it doesn't meet the brief, because it leaves out the delivery dates. Could you share a revised version?

    Client · Email

    With a client, this stays polite while making clear the deliverable is not acceptable as it stands.

  4. 04

    I can't use this as it is. The summary doesn't answer the question we were asked. Let's go through what needs to change.

    Someone you manage · Chat

    For someone you manage, it states the problem plainly and moves straight to fixing it.

  5. 05

    The roles you sent don't match what I asked for, so they aren't helpful to me. I'm only looking at remote product roles. Please send only those.

    Recruiter / HR · Email

    Repeated mismatched offers waste your time, so this restates your criteria politely and firmly.

  6. 06

    Hi Finley, the photo is too blurry for us to see the fault. Could you send a clearer one, or a short video? We need that to check it.

    Customer · SMS

    When a customer's material can't be used, this explains why and says exactly what to send instead.

  7. 07

    I'm not sure this meeting is the best use of our time. Could we agree an agenda and the decision needed first, or cover it in a short message?

    Coworker · Email

    A meeting or process that isn't working gets challenged here, with a practical alternative offered.

  8. 08

    The new tool isn't helping my team: it adds steps and doesn't save us time. Can I show you two examples?

    Boss · Chat

    Disagreeing with a decision is easier when you give the reason and offer evidence rather than a verdict.

Examples

Email

Hi Ritu, Thanks for sending the draft proposal. In its current form it doesn't work for the client meeting, because it doesn't show costs or a timeline. Could you add both by Thursday so we can review it together on Friday? Thanks, Ashok

Chat

Hi Marco, I tried the new checklist this morning and it doesn't help us yet: it repeats steps we already do. Can we look at which parts to cut?

What to avoid

  • Don't call the person useless, and keep the comment on the work or the result.
  • Sarcasm or emojis meant to soften the blow often read as mockery.
  • A verdict with no reason leaves people guessing, so always say what is missing or not working.
  • Harsh feedback in a group channel, where others can see it, tends to embarrass the person.
  • Words like “completely” or “totally” piled on top make the comment sound personal.

Rewrite your message

Add a few words about your situation for a better result.

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