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Feedback and conflict

“I'm ignoring this”: how to say it politely

Why it can fall flat

“I'm ignoring this”

“Ignoring” is the word that stings, because it suggests the other person and their concern don't matter. Usually you mean you've seen it and chosen not to act, reply or get pulled in.

Say this instead

  1. 01

    Thanks for flagging this. I've looked at it and decided not to act on it, so I'm going to keep my focus on my current priorities.

    Coworker · Chat

    Fits a peer who keeps raising something you've already weighed up, since it shows you read it and made a choice.

  2. 02

    I've seen the comments on the draft and I'm going to leave them for now so I can finish the launch work. If you'd like them to take priority, let me know.

    Boss · Email

    Suits deprioritized feedback because your manager can still redirect you if they disagree.

  3. 03

    Thank you for the suggestion. We've reviewed it and won't be taking it forward in this project, so we'll continue with the agreed plan.

    Client · Email

    Good for a client request outside the agreed scope, closing it politely without a long debate.

  4. 04

    I've read your note about the desk change. I'm not going to act on it, so please carry on as you are.

    Someone you manage · Chat

    Useful for a minor request from someone you manage that you've decided against, kept short and clear.

  5. 05

    Hello, we've read your message, but our earlier answer stands and we won't be taking any further action on this.

    Customer · SMS

    Right after a decision has been explained and repeated messages are not changing it.

  6. 06

    Thanks for getting in touch. I'm not planning to follow up on this role, so you won't hear more from me about it.

    Recruiter / HR · Email

    Handy when you want a recruiter to stop chasing you and would rather be clear than leave them waiting.

  7. 07

    I saw the group thread about the rota. I'm staying out of it and won't be replying, so please don't wait on me.

    Coworker · SMS

    Fits a noisy group thread that isn't your business, and it spares you from being asked for an opinion.

  8. 08

    I've seen the email chain but I'm not going to engage with it. I think replying would only make it bigger.

    Boss · Chat

    Lets your manager know you spotted a tense exchange and are choosing not to feed it.

Examples

Email

Hi Sanjay, Thanks for sending over the extra feature ideas. I've reviewed them, but we won't be adding them to this release, so we'll continue with the plan we agreed on June 3. If they're still important to you after launch, you're welcome to raise them again then. Kind regards, Geeta

Chat

Hi Mateo, I've seen your comments on the schedule. I'm not going to change it this time, so I'll keep going with the current plan. Thanks for taking the time to look.

What to avoid

  • Leaving a message unanswered when the person expects a reply, since one clear line is kinder than silence.
  • Sarcasm or phrases like “as I already said” turn a plain decision into a jab.
  • Saying “I'll look into it” when you've already decided not to only delays the disappointment.
  • Copying other people in to show you've dismissed the issue can feel like public pressure.
  • Long explanations tend to invite more argument, so keep the reason brief.

Rewrite your message

Add a few words about your situation for a better result.

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