What to say instead of “I received your escalation”

Say this instead

1. 01

   Thanks for flagging this. I've read your message and I'm looking into it now. I'll be in touch once I've reviewed the details.

   Client · Email

   Fits an upset client because it shows you've read the message and are acting, while accepting no blame.

   Use for my message
   Copy
2. 02

   Got your note about the billing issue. I'm reviewing it and will share my view once I've looked at the full history.

   Boss · Chat

   Suits a manager who passed on a complaint, since it shows the matter is in hand before you have answers.

   Use for my message
   Copy
3. 03

   I heard you took this to Yvonne. I'd like to understand your concern properly. Could we talk for ten minutes today?

   Coworker · Chat

   Helps when a peer went over your head, because it lowers the temperature and invites a direct conversation.

   Use for my message
   Copy
4. 04

   Thank you for asking for this to be reviewed at a higher level. Your request has reached me, and I'm going through the details of your case now.

   Customer · Email

   Good for a customer who asked for a manager, as it confirms they've been heard and promises no outcome.

   Use for my message
   Copy
5. 05

   I've seen your message about the workload. I'm taking it seriously and want to hear more before I decide anything. Are you free to talk tomorrow?

   Someone you manage · Chat

   Right for someone you manage who went above you, since it stays open and neither dismisses nor agrees.

   Use for my message
   Copy
6. 06

   Hi Avery, I've got your message and I'm reviewing it. I'll call you once I've checked the details.

   Client · SMS

   Handy as a quick, human text when a client has pushed an issue urgently and a long email would feel slow.

   Use for my message
   Copy
7. 07

   Thanks for forwarding this. I've seen the escalation and will go through the history before I reply. I'll send you a short summary once that's done.

   Boss · Email

   Useful when a senior person is copied in and wants proof you're on top of it.

   Use for my message
   Copy

Examples

What to avoid

• Opening with “Per my last email” or similar phrases, which sound like a rebuke.
• A reply that is only a receipt, with no sign of what happens next, leaves the sender guessing.
• Saying “I understand you're upset” before you've looked at what happened can ring hollow.
• Agreeing or apologizing for the problem before you know the facts commits you too early.
• Copying in more people than needed makes the reply feel like a counter-escalation.

Related phrases

• “I'm frustrated”: how to say it politely→
• A kinder way to say “pick up the pace”→
• What to say instead of “please speak more professionally”→
• A kinder way to say “you lack initiative”→
• “I'm sorry about your complaint”: how to say it politely→
• Better ways to say “I received your termination letter”→