“I can't give a discount”: how to say it politely

Say this instead

1. 01

   Thank you for the feedback on the quote. We aren't able to offer a discount, but I'd be glad to confirm the project at the quoted price whenever you're ready.

   Client · Email

   Fits a client who questions a proposal, since it declines plainly and points to a simple next step.

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2. 02

   Thanks for asking! We can't offer a discount on this order. Shall I go ahead and confirm it for you?

   Customer · Chat

   Suits live chat when you want to stay friendly and nudge the customer toward a decision.

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3. 03

   Hi Ishita, thanks for asking. We can't offer a discount on this one, so the price stays at $85. Just say the word and I'll book it in.

   Customer · SMS

   Good for a quick text to a customer who asked about price, with the amount stated clearly.

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4. 04

   A client has asked for 10% off the Q3 proposal, and I'm not able to offer that myself. Could you let me know how you'd like me to respond? The client is hoping to hear back by Friday.

   Boss · Email

   Use it when the decision isn't yours, because it states your limit politely and gives your manager the deadline.

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5. 05

   Happy to help with the order itself, but a discount isn't something I can give. If the price is a problem, it's worth asking the account owner.

   Coworker · Chat

   Helps when a colleague asks for a discount for a friend or contact and you want to stay courteous.

   Use for my message
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6. 06

   Thanks for checking before replying. I can't approve a discount for this customer, so please let them know the price stays as quoted.

   Someone you manage · Chat

   Lets a team member know your answer to their request, with a clear line they can pass on.

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7. 07

   We can't reduce the invoice total, but I can split it into two payments if that would make the budget easier. Let me know if that suits you.

   Client · Email

   Useful when the real issue is cash flow, since the price holds but the payment terms give some room.

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   Copy

Examples

What to avoid

• Don't blame an unnamed “policy” if you can't point to one, because a plain no is more honest.
• A flat “No” with nothing after it leaves the person stuck, so add a next step such as confirming, trimming scope or adjusting payment terms.
• Hinting that a discount might appear later is unfair if you've already decided against it.
• Over-apologizing can invite the other person to keep pushing, so keep it short.
• Letting the answer slip into a vague “maybe” to dodge an awkward moment only delays the real no.

Related phrases

• Saying “your payment is pending” at work→
• Alternatives to “payment reminder” at work→
• What to say instead of “you owe me money”→
• A kinder way to say “we can offer you a discount”→
• How to say “can I get a discount” professionally→
• “I understand you want to cancel”: how to say it politely→