A kinder way to say “we can offer you a discount”

Say this instead

1. 01

   I can take 10% off this quote. If that works for you, I'll send the updated version straight away.

   Client · Email

   Use it when a client has questioned the price, since it gives a clear amount and a simple next step.

   Use for my message
   Copy
2. 02

   Good news: I can take 10% off your order today. Shall I apply it?

   Customer · Chat

   Friendly and quick for live chat, and it lets the customer say yes right away.

   Use for my message
   Copy
3. 03

   Hi Siobhan, we can take 10% off your next service visit. Reply YES and we'll apply it to your booking.

   Customer · SMS

   Short enough for a text, with one clear action so the customer knows what to do.

   Use for my message
   Copy
4. 04

   Can you apply a 10% discount to the Hartley invoice? I've offered it to the client and they're happy to go ahead.

   Coworker · Chat

   Choose this when a colleague in finance or admin has to make the change, since it names the amount and the invoice.

   Use for my message
   Copy
5. 05

   I'd like to offer Northfield a 10% discount on this order. Can you approve it before I reply to them?

   Boss · Email

   Pick this when you need sign-off first, because it states the exact amount and asks for a decision.

   Use for my message
   Copy
6. 06

   You can offer this customer a 10% discount. Please note it on the order so billing sees it.

   Someone you manage · Chat

   This gives the person you manage clear authority and a step to follow, so the discount doesn't get lost.

   Use for my message
   Copy
7. 07

   Our rate for this project is £4,800. I can offer a lower price of £4,320, which is 10% off, for the scope we discussed.

   Client · Email

   Showing the original price and the new one side by side makes the discount feel fair and tied to a defined scope.

   Use for my message
   Copy

Examples

What to avoid

• Leaving the amount vague is the quickest way to cause confusion, so say the percentage or the new price.
• Phrases like “just for you” make it sound like a personal favor and can make the original price look inflated.
• Apologizing for the price while offering the discount weakens your position.
• Offering a discount before you know you're allowed to can leave you stuck, so check with your boss first if needed.
• Say what the discount applies to, such as this quote, this order or this month.

Related phrases

• “When will I be paid”: how to say it politely→
• A kinder way to say “my rate is”→
• Better ways to say “here is how much I charge”→
• How to say “your budget is too low” professionally→
• “I can't give a discount”: how to say it politely→
• “I understand you want to cancel”: how to say it politely→