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Feedback and conflict

A kinder way to say “do your job”

Why it can fall flat

“do your job”

Most people hear “do your job” as an attack on them rather than a request, so they get defensive and stop listening. The writer usually just wants a specific task done by a set time, or a talk about what is blocking it.

Say this instead

  1. 01

    I'm still waiting on the QA sign-off, which is part of your role on this project. Can you get it to me by 3 pm today?

    Coworker · Chat

    Fits a teammate whose missing piece is blocking you, since it names the task and the deadline without judging them.

  2. 02

    The weekly report is a core part of your role, and it has been late three weeks running. Let's talk today about what's getting in the way and agree how it gets done on time.

    Someone you manage · Email

    Suits a repeated miss because it states the expectation plainly and opens a conversation about the cause.

  3. 03

    The approvals I need from your side are holding up the launch. Could you confirm by Thursday when I can expect them?

    Boss · Email

    Good when a manager's delay is holding you up, as it focuses on the impact and asks for a date instead of an apology.

  4. 04

    To keep the project on schedule, we need the signed brief and your team's feedback by Friday. Once we have both, we can continue as planned.

    Client · Email

    Helps when a client's delay is stalling work because it ties their action to the schedule and assigns no blame.

  5. 05

    Hi Blake, the handover notes are still missing and I can't start without them. Please send them today so we can keep to the plan.

    Coworker · SMS

    Handy as an urgent nudge outside work hours or tools, since it is short, specific and gives a reason.

  6. 06

    This task is yours to own, so I need you to handle it directly rather than passing it back to me. What do you need to get it done by tomorrow?

    Someone you manage · Chat

    Right for someone who keeps handing work back up, because it holds the line on ownership and offers support.

  7. 07

    To process your refund, we need the return form completed. As soon as you send it, we'll move ahead with the next step.

    Customer · Email

    Useful when a customer hasn't done their part, since it explains what is needed and what happens next.

  8. 08

    Hi Sneha, I haven't received the interview feedback you mentioned for Monday. Could you send it today? I have another decision to make.

    Recruiter / HR · SMS

    Fits a recruiter who missed a promised update because it states the gap and gives a reason for the deadline.

Examples

Email

Hi Dev, The vendor invoices for March are still not logged, and finance needs them by Wednesday to close the month. Logging them is part of your role, so I'd like them done by end of day tomorrow. If something is blocking you, tell me today and we'll sort it out. Thanks, Maya

Chat

Hi Deepak, the client call notes are still missing from the shared folder. Could you add them by 4 pm? I need them to prepare tomorrow's update.

What to avoid

  • Don't make it personal with words like “always”, “never” or “lazy”; describe the task and the missed date instead.
  • Sarcasm such as “Thanks for nothing” or “Nice of you to finally reply” only hints at the problem and stings.
  • Copying in extra people to embarrass someone backfires unless you have already raised the issue directly.
  • Leaving the deadline vague invites more delay, so give a day or time and say what you need.
  • Wait to send it until you can state the facts calmly, not while you are angry.

Rewrite your message

Add a few words about your situation for a better result.

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