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Feedback and conflict

Better ways to say “this is a toxic work environment”

Why it can fall flat

“this is a toxic work environment”

“Toxic” is a broad label that reads like an accusation, so people argue about the word instead of the problem. Usually the writer wants specific behavior recognized and changed, or wants support.

Say this instead

  1. 01

    I'd like to talk about how our team is working together. Several recent interactions have felt disrespectful, and I think it's affecting morale and results. Can we find time this week?

    Boss · Email

    Good when you want a proper conversation, since it names the impact without labeling anyone.

  2. 02

    Can I grab 20 minutes? I'm concerned about how people are being spoken to in meetings, and I'd like to share specific examples and hear your view.

    Boss · Chat

    Fits a quick, low-drama request when you already have concrete examples ready.

  3. 03

    The tone on our team has been tense lately and I'm finding it hard to work like this. Are you seeing it too? I'd like to think about what we could raise.

    Coworker · Chat

    Helps you check whether others share your view before you escalate.

  4. 04

    Got a minute to talk? The way things have been on the team lately is wearing me down, and I'd value your take on it.

    Coworker · SMS

    Gentle enough for a trusted colleague you are texting outside work hours.

  5. 05

    I've noticed some behavior in the team that isn't acceptable, like talking over people and sarcastic remarks. I want to deal with it, and I'd like to hear what you're seeing.

    Someone you manage · Chat

    Suits a manager who wants to address the problem and invite input from someone on the team.

  6. 06

    I'm looking for a team with respectful communication and healthy working relationships. My current workplace hasn't been a good fit on that front, so I'd like to hear how this team works.

    Recruiter / HR · Email

    Explains why you are leaving without bad-mouthing your employer.

  7. 07

    To keep this project on track, we need all communication to stay respectful. Recent messages have been difficult for my team, so let's agree how we'll work together from here.

    Client · Email

    Sets a clear boundary with a client while keeping attention on the work.

Examples

Email

Hi Freya, I'd like to talk about how our team has been working together. In the last few weeks, people have been interrupted and criticized in front of others, and I think it's hurting morale and the quality of our work. I have a few specific examples and would value your advice on next steps. Could we meet this week? Thanks, Jesse

Chat

Hi Matthew, do you have 15 minutes today? I'd like to talk about how the tone has been in our team meetings lately. It's been affecting my work and I'd like to share some examples.

What to avoid

  • Opening with labels like “toxic” or “bullying” instead of describing what happened and how it affected the work.
  • Complaining in group chats or channels where others can see, when a private conversation should come first.
  • Exaggerating with words like “always” or “everyone” rather than sticking to examples you can name.
  • Sending the message while angry, when waiting until you can write calmly and clearly would serve you better.
  • Making demands without saying what you would like to happen next.

Rewrite your message

Add a few words about your situation for a better result.

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