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Feedback and conflict

How to say “you're lying” professionally

Why it can fall flat

“you're lying”

“You're lying” is usually said in the heat of a disagreement, when a claim clashes with what someone knows. It accuses the other person of bad intent, so they get defensive, when the speaker mostly wants the mismatch sorted out.

Say this instead

  1. 01

    That doesn't match what I saw. The thread from Tuesday says something different. Can we look at it together?

    Coworker · Chat

    Use this with a coworker when you can point to something concrete, like a thread, and want to check facts without a fight.

  2. 02

    I see this differently. My records show the report went in on the 3rd, so I'd like to clear up the discrepancy before Thursday's meeting.

    Boss · Email

    Pick this for your boss when a claim about you or your work is wrong and you want it corrected on the record.

  3. 03

    I can't confirm that. Our records show the invoice was sent on May 12. Could you check your inbox again, including spam?

    Client · Email

    Send this to a client who disputes something, since it stays firm and still leaves them room to recheck.

  4. 04

    I'm struggling to square what you told me with what I'm seeing in the tracker. Can you walk me through it?

    Someone you manage · Chat

    Try it with a team member whose account doesn't add up, because it invites an explanation before you draw conclusions.

  5. 05

    Our records show the order was delivered on Monday at 2 pm. Can you tell me what you're seeing on your side so we can work out the gap?

    Customer · Email

    Choose this for a customer whose claim conflicts with your records, as it keeps the tone calm and factual.

  6. 06

    That's not what I remember. Can we check the email before we go to Pooja? Let's get the facts straight first.

    Coworker · SMS

    Text this to a coworker for quick, private pushback before the disagreement reaches someone else.

  7. 07

    The salary range you mentioned on our call is different from the written offer. Can you confirm in writing which one is correct?

    Recruiter / HR · Email

    Ask a recruiter this when the call and the written offer differ, so you get a clear answer on record.

  8. 08

    I don't think that's accurate, and I'd like to correct it before the meeting. Can I share what I have?

    Boss · Chat

    Use this with your boss when a wrong statement is about to travel further and you want to speak up politely and early.

Examples

Email

Hi Rajesh, Thanks for the update. I see the timeline differently: my notes and the email from June 4 both say the files were sent to your team that week. Could you check whether they reached the right inbox? I'm happy to resend them today so we can move forward. Best regards, Gemma

Chat

Hi Prakash, that doesn't match what I have. The calendar invite shows the review on Wednesday, not Friday. Can we check it together so we're on the same page?

What to avoid

  • Calling the person a liar, or using words like “fake” or “dishonest,” before you have proof, is the quickest way to lose the room.
  • Guessing at their motives only adds heat, so stick to what was said and what you can show.
  • Raising it in front of a group is a mistake when a private message or one-to-one would do.
  • Sarcasm such as “Sure, if you say so” sounds like the same accusation in disguise.

Rewrite your message

Add a few words about your situation for a better result.

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