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Feedback and conflict

A kinder way to say “you're a jerk”

Why it can fall flat

“you're a jerk”

Leaves out which behavior bothered you and what you want changed, so the other person hears only an attack and gets defensive. Describing the behavior and your request works better.

Say this instead

  1. 01

    When you cut me off in the meeting, it felt disrespectful. I'd like to finish my points before you respond.

    Coworker · Chat

    Right after an interruption, this names one behavior and makes one clear request.

  2. 02

    Hi Sasha, I want to raise how you spoke to me in Thursday's review. Comments like that make it hard to work together, and I need them to stop.

    Coworker · Email

    Choose this when you want a written record and a calm tone after a heated moment.

  3. 03

    I want to flag how Sanjay speaks to me in meetings. It's affecting my work. Could we find 15 minutes this week to talk it through?

    Boss · Chat

    Try it when direct talk hasn't helped and you want support from your boss rather than a place to vent.

  4. 04

    Hi Lauren, your comment about Isaac's work in stand-up was dismissive. I expect feedback on this team to be respectful, so let's talk about it today.

    Someone you manage · Email

    A manager can use this to correct behavior quickly and set the standard for the team.

  5. 05

    Hello Mr. Clarke, I want our work together to stay productive, so I'm asking that we keep our emails respectful. I'm glad to continue on that basis.

    Client · Email

    When a client's tone has turned rude, this sets a boundary and keeps the relationship intact.

  6. 06

    I'm happy to keep helping, but I can't continue if the language stays abusive. Let's keep this respectful so I can sort out your issue.

    Customer · SMS

    This sets a firm limit and still leaves room to solve the customer's problem.

  7. 07

    That comment was out of line, and I'm not okay with being spoken to like that. Let's talk when things are calmer.

    Coworker · SMS

    Use it for a quick, firm reply when a conversation turns personal and you need to pause it.

Examples

Email

Hi Peter, I wanted to follow up on yesterday's planning call. When you said my estimate was "a joke" in front of the team, it was disrespectful and made it hard to discuss the actual numbers. I'm happy to go through the estimate with you, but I need us to talk about the work without put-downs. Could we speak for 15 minutes tomorrow? Thanks, Zainab

Chat

Hey Peter, the way you spoke to me in the call today wasn't okay. I'm open to disagreeing about the plan, but not like that. Can we talk after lunch?

What to avoid

  • Labels such as “jerk”, “rude” or “toxic” attack the person, so describe what they said or did instead.
  • Words like “always” or “never” invite argument, while one clear, recent example is harder to dispute.
  • Sending it in the heat of the moment is risky, so wait until you can keep your tone steady.
  • Copying other people into the message only makes sense if you are escalating on purpose.
  • Sarcasm or a vague hint muddies the point, so say plainly what you want to change.

Rewrite your message

Add a few words about your situation for a better result.

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