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Feedback and conflict

Saying “you are suspended” at work

Why it can fall flat

“you are suspended”

Someone hearing “you are suspended” with no context is likely to take in only the shock or shame of it. The writer usually wants to state the decision, give the start date, say whether it is paid, and explain what happens next.

Say this instead

  1. 01

    I'm confirming that you are suspended from work, starting [date], [on full pay], while we look into [issue]. Please don't use work systems or contact customers in the meantime.

    Someone you manage · Email

    Send it after you have spoken with the person, so the start date, pay and limits are on record in writing.

  2. 02

    Hi [Name], please call me as soon as you can today. It's urgent and I'd rather talk it through by phone than by text. [Your name]

    Someone you manage · SMS

    Try it when you need to reach someone fast, since it names nothing and leaves the details for a call or meeting.

  3. 03

    As we just discussed, the suspension starts today, [on full pay]. The written details will follow from [HR contact]. Please reply to confirm you've seen this.

    Someone you manage · Chat

    Post it only after the decision has been delivered in person or by call, because it simply confirms what was said.

  4. 04

    Hi [Boss], following our discussion, [Name] has been suspended from work with effect from [date], [on full pay]. I'll send you a cover plan for their tasks by [time].

    Boss · Email

    Send it to a manager who needs the facts, the pay status and the next step, with no opinion added.

  5. 05

    Hi [Name], [Colleague] is out of the office from today. Could you cover their [client calls] this week? Please send anything for them to me.

    Coworker · Chat

    Choose it for a single colleague who must cover, as it gives just what they need and no reason for the absence.

  6. 06

    Hello [Client], [Name] is unavailable from [date]. For anything on [project], please contact me at [email or phone] in the meantime.

    Client · Email

    Use it when a client needs a new contact, since it says nothing about why and keeps the matter confidential.

Examples

Email

Hi Tamara, Further to our meeting today, this confirms that you are suspended from work with effect from March 14, on full pay, while we look into the concerns we discussed. During this time, please do not attend the workplace, use work systems or contact customers. If you have any questions, please contact [HR contact] at [email]. Regards, Simon Moore

Chat

Hi Blake, Tamara is out of the office from today. Could you pick up her Thursday client call? Please send anything meant for her to me.

What to avoid

  • Announcing it in team channels or group chats is a mistake, so share only what each person needs to know.
  • Sending it by text alone is risky, so use a text only to ask for a call or to confirm a decision already given in person.
  • Leaving out whether the suspension is paid causes confusion, so say it plainly, for example “on full pay”.
  • Guessing at the outcome, hinting at guilt or adding opinions about the person should all be left out.
  • Vague start dates and fuzzy limits on systems, customers and the workplace leave the person unsure what is allowed.

Rewrite your message

Add a few words about your situation for a better result.

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