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Feedback and conflict

How to say “that's a lie” professionally

Why it can fall flat

“that's a lie”

Most people say “that's a lie” in the heat of a dispute, when a claim seems wrong or unfair. It accuses the person of deceiving on purpose, so they get defensive, when you mostly want the statement corrected.

Say this instead

  1. 01

    That doesn't match what I have. Can I send you the timeline so we can check it together?

    Boss · Chat

    Chat with your boss suits a wrong claim about you or your work, since it disputes the claim without accusing anyone.

  2. 02

    I don't think that's accurate. The ticket shows the request came in on Tuesday, not Friday. Can we look at it together?

    Coworker · Chat

    Pointing a colleague to the ticket keeps the talk on facts instead of motives when they misstate a detail.

  3. 03

    I'm afraid that isn't correct. Our records show the invoice was sent on March 4, and I've attached a copy so you can compare it with yours.

    Client · Email

    Clients who dispute something you can prove get a firm but courteous reply, and the attached invoice lets the evidence do the work.

  4. 04

    That's not what happened as I understand it. Walk me through your version, and I'll share what I saw.

    Someone you manage · Chat

    Asking a team member for their version lets them explain first while you still make clear you disagree.

  5. 05

    I need to correct that: I never agreed to a June 1 start date. Please update your notes so we're working from the same information.

    Recruiter / HR · Email

    Recruiters who recorded something you never said get a direct, polite request for one specific fix.

  6. 06

    Thanks for getting in touch. That doesn't match our records, which show your order shipped on May 12. Want me to send the tracking link?

    Customer · SMS

    Customers whose claim your records contradict get a friendly reply with a practical next step in the tracking link.

  7. 07

    I want to flag that the figure quoted in the report isn't accurate. The signed-off total was 42,000. Could we correct it before it goes out?

    Boss · Email

    A written correction to your boss fits something about to be circulated, because it names the error and the fix.

  8. 08

    I see that differently, and I don't think the summary reflects what was agreed in the meeting. Can we go through the notes together?

    Coworker · Email

    Colleagues who describe a discussion differently than you remember get a reply that stays on the record, not the person.

Examples

Email

Hi Danielle, Thanks for the update. I want to correct one point: the summary says the design files were delivered on June 10, but our records show they were sent on June 3. I've attached the original email so we can compare dates. Could we fix the timeline before it goes to the wider team? Best regards, Andre

Chat

Hi Cameron, I don't think that's accurate. The client approved the draft on Monday, not Thursday, and I have the email. Can we check it together before the call?

What to avoid

  • Calling the person a liar or implying they meant to deceive, since you rarely know their intent.
  • Sarcasm or an eye-roll emoji turns a factual correction into a personal dig.
  • Correcting someone in a large group chat or meeting is a mistake when a private message would do.
  • Stating the correction with no evidence weakens it, so point to a document, date or record where you can.
  • Piling on complaints about past mistakes muddies things while you are disputing just this one claim.

Rewrite your message

Add a few words about your situation for a better result.

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