Saying “don't worry” at work
Why it can fall flat
“don't worry”
The word “don't” turns the phrase into an order to stop feeling something, so it can sound like you're brushing off the concern. Usually you want to reassure them by saying what is handled or what happens next.
Say this instead
- 01
The report is on track for Friday. I'll send it as soon as it's been reviewed, and I'll tell you straight away if that changes.
Client · Email
A client asking about progress is calmed by a clear status and a next step, so this fits that moment.
- 02
I get why you're unsure. I'm handling the handover notes, so you can focus on the client call.
Coworker · Chat
Naming the worry and then saying what you are taking on suits a colleague who is stretched thin.
- 03
Good that you mentioned it. Let's look at it together at 2 pm and work out the next step.
Someone you manage · Chat
Anxious or just checking in, the person hears that the question is welcome and gets a concrete time to meet.
- 04
No need to apologize for the wait. I'm still very interested in the role and happy to hear back whenever you have an update.
Recruiter / HR · Email
When a recruiter apologizes for a slow process, this eases the pressure and restates your interest.
- 05
Your order is with the courier and should reach you by Thursday. I'll text you if the delivery date changes.
Customer · SMS
A customer chasing a delivery gets the status plus a promise of when you will be in touch.
- 06
Here's where things stand: the draft is nearly done, and I'll flag it early if anything puts Monday's deadline at risk.
Boss · Email
Nervous managers get progress and a promise to raise problems early, which is what they want before a deadline.
- 07
Your refund request is logged, and I'll write again once I have a confirmed date for the payment.
Customer · Email
Money worries ease when the customer hears that the request exists and what comes next.
- 08
Running late, but the files are already shared with the team. Nothing for you to chase before I get in.
Coworker · SMS
If your delay might worry someone, saying exactly what is already done lets them stop chasing.
Examples
Hi Angela, You mentioned feeling nervous about covering my accounts next week. The handover document lists each client and the best contact for them, and I'll be reachable by phone for anything urgent on Tuesday and Wednesday. Best, Eoin
Reese, the calendar invite already shows the new meeting time, so there's nothing else for you to do. I'll remind everyone first thing tomorrow.
What to avoid
- Ending a conversation with “don't worry” before the person has explained what is bothering them shuts them down.
- Promising outcomes you can't control, such as “everything will be fine”, can backfire later.
- Words like “calm down” or “relax” sound even more dismissive than “don't worry”.
- Following reassurance with “but” cancels it out.