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Feedback and conflict

Better ways to say “don't be rude”

Why it can fall flat

“don't be rude”

Nothing in “don't be rude” says what the person actually did, and it reads like a parent scolding a child while judging them instead of the behavior. Usually the writer just wants the tone, interruptions or wording to change so the conversation can go on.

Say this instead

  1. 01

    Can we drop the sarcastic comments? I'm glad to talk through where we disagree, but it's hard to do that when the jabs keep coming.

    Coworker · Chat

    Good for a chat thread turning snippy when you still want to settle the real disagreement.

  2. 02

    Let me get my whole point into the thread first, and then I'd really like to hear yours. Right now the replies are landing mid-thought.

    Coworker · Chat

    Helpful in a busy group thread where someone replies before you have finished writing.

  3. 03

    Thanks for being direct about the delay. The tone in the last two emails is making it harder for us to fix things quickly. Could we stick to what went wrong and what you need?

    Client · Email

    Firm but courteous with a client whose frustration has turned personal, and it steers the talk back to solutions.

  4. 04

    I'm here to sort this out for you. Shouting and name-calling won't help me do that, so can we go back to what happened with your order?

    Customer · Chat

    Sets a clear limit in support chat without arguing and keeps the focus on fixing the problem.

  5. 05

    Quick note from yesterday: you spoke over Lindsay twice while she was presenting. Please let people finish before you jump in. Happy to talk it through if useful.

    Someone you manage · Chat

    Gives a manager's feedback on one specific behavior, so it doesn't come across as a vague telling-off.

  6. 06

    The way my work was described in today's meeting felt dismissive to me. Could we go through your concerns one by one? I can respond better to specific points.

    Boss · Email

    Raises tone with someone senior by describing how it affected you and offering a practical way forward.

  7. 07

    Hi Sidney, the repeated calls and messages today felt pushy. Please email me the details and I'll reply by Friday.

    Recruiter / HR · SMS

    Moves a pushy recruiter into writing and sets your own pace without a confrontation.

Examples

Email

Hi Dan, I wanted to follow up on this morning's design review. Calling the mockups "a waste of time" made it hard for the team to respond to the real issues. I'm glad to hear your concerns about the timeline. Could we go through them in a short call tomorrow? Thanks, Aisha

Chat

Hey Aditya, the last few replies on the pull request felt dismissive, and it's slowing the review down. Can we stick to the code changes and work through them one at a time?

What to avoid

  • Labels like “rude” or “unprofessional” attack the person instead of describing what they did.
  • Vague hints such as “let's be professional” never say what actually bothered you.
  • Replying in kind or sending while you're still angry is a trap, so wait ten minutes and reread before you hit send.
  • Apologizing for raising it, as in “sorry to bother you, but...”, weakens a fair request.
  • Copying in extra people to make a point can feel like public shaming.

Rewrite your message

Add a few words about your situation for a better result.

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