How to say “excuse me” professionally
Why it can fall flat
“excuse me”
When you type “excuse me” to get someone's attention or cut in, it often reads as irritated or sarcastic, since your friendly in-person tone is missing. Usually you just want to be heard or get a reply, kindly.
Say this instead
- 01
Small flag: the figures on slide 4 don't match the latest sheet. Could you check which version is current?
Coworker · Chat
Good for spotting an error, since it labels the issue as a small flag and asks a question instead of scolding.
- 02
Could I jump in with one quick point before we move on?
Boss · Chat
Useful in a meeting chat or on a call when a topic is about to close and you need a moment to speak.
- 03
Hi Caleb, quick reminder: the signed form hasn't reached me yet. Could you send it over by Thursday?
Client · Email
A polite nudge that names the missing item and a date, so nobody has to guess what you need.
- 04
Before we ship your order, I'd like to confirm one detail: the delivery address has a different building number from your last order. Is that right?
Customer · Email
Handy when a quick check now prevents a delivery problem, and the customer needs to see why you are asking.
- 05
Just checking I've followed: is the review moving to Friday, and is Ana still signing it off? A quick yes or no is fine.
Someone you manage · Chat
Suits an unclear update, because you take the blame for following it and ask only for a quick yes or no.
- 06
Hello Pallavi, I'm following up on my application for the analyst role. Could you let me know where the process stands when you have a moment?
Recruiter / HR · Email
A courteous status check that stays patient and never sounds pushy toward the recruiter.
- 07
Hi Shay, quick one: are you still using the projector in room 2? If not, I'll take it at 3.
Coworker · SMS
Fits a short, friendly text to someone away from their desk, with a clear fallback if they don't reply.
Examples
Hi all, Before this thread moves on, I'd like to add one point: the venue we shortlisted can't take bookings after 6 pm, which may clash with the start time we discussed. Could we confirm the time before anyone books? I'm happy to check with the venue if that helps. Thanks, Aditi
@Tom I know you're in the middle of the release. When you reach a stopping point, could you give me two minutes on the invoice query? Anytime before lunch works.
What to avoid
- Sending “excuse me” alone or as an opener in writing reads as a rebuke, so lead with the actual request or point.
- Stacking apologies like “Sorry, excuse me, sorry to bother you” weakens your message, and one light phrase is enough.
- Replying “Excuse me?” to a message sounds offended, so ask what they meant, for example “Could you say more about the second point?”
- Showing irritation in a reminder, such as “Excuse me, I already sent this”, puts people on the defensive, so state the date and what you need.